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How It Works

Streamline Your 811 Process

See how 811 Assist simplifies dig ticket management and helps you stay compliant while getting back to what matters most: the dig.

  • Submit tickets across multiple states from one platform
  • Real-time updates from utility companies
  • Organize tickets by project for better visibility
  • Mobile access for field teams

Partnership on your terms

Choose your path

We offer both full service and self service options. Choose the path that works best for your team and timeline.

Self Service

  • Get started immediately
  • Transparent pricing
  • Full platform access
  • Documentation & tutorials

Full Service

  • We submit your 811 tickets
  • Priority support
  • Training & onboarding
  • Custom pricing & SLA
811 Assist platform screenshot showing project management interface

Everything you need

All-in-one platform

Streamline your excavation workflow with our comprehensive suite of tools designed specifically for construction teams managing state-required 811 locate tickets.

Create teams to separate your work
Organize your construction projects with unlimited team hierarchies. Separate work by crews, locations, or project types for better organization and accountability.
List view
View all your locate tickets in an organized list format. Filter, sort, and manage tickets by status, location, or project to stay on top of your excavation work.
Live Status Updates
View real-time notifications when utility companies respond to your locate requests. Track ticket progress from submission to completion with live status updates.
Photo and Video Submission
Document your excavation sites with unlimited photo and video storage. Capture before, during, and after shots to maintain compliance and project records.
Human Help
Get expert assistance when you need it. Our team provides training, onboarding, and priority support to ensure your success with the platform.
Project Management
Manage entire construction projects from start to finish. Track multiple locate tickets per project, assign team members, and monitor progress with comprehensive project tools.
Reporting
Access advanced analytics and reporting features. Generate insights on ticket completion rates, project timelines, and team performance to optimize your operations.
Mobile app
Manage your locate tickets on the go with our iOS and Android mobile apps. Submit tickets, upload photos, and track status updates from anywhere in the field.

Choose the service level that fits your needs

Whether you prefer to manage everything yourself or want expert assistance, we have the perfect solution for your excavation workflow.